Table of Content
When shipping to a customer's home, communication is paramount. We're able to hand deliver large direct-to-consumer items with reduced wait, precise delivery times and unparalleled customer satisfaction and interaction. A successful home delivery doesn't leave your shipment sitting outside. Whether it's home electronics, furnishings, appliances, fitness equipment or even hot tubs, our staff is prepared to provide your customers with in-home delivery, including unpacking, debris removal, setup and assembly. We'll take care of the mess so your customer can enjoy the rest. “This is just the beginning of our expansion of improved delivery options, but it’s a significant milestone in the way we’re serving customers,” says Mark Holifield, executive vice president of supply chain and product development.
Unlike an external fleet, an internal fleet has the ability to remain connected throughout the lifecycle of a delivery. By using the same channels of communication, information can flow back and forth between managers and agents in the field. It’s also up to you to determine how you will manage delivery logistics. This ensures resources are spent and spread optimally across your service so it best serves existing operational capacities, budget limits, and the needs of your customers.
Greater Focus on Core Activities
CEVA Logistics is one of the world’s leading supply chain management companies. CEVA’s Home Delivery division provides specialized services for customers requiring delivery of heavy or bulky items to end-consumers’ residences. In order to fulfill expectations and meet delivery times, efficient shipment monitoring is a must. Some shippers provide loose estimates about where in the world your shipment may be, but we think that our customers deserve a more accurate estimate.
While the spotlight right now is on the Last Mile, there’s a lot of room for growth, improvement and modernization throughout the entire supply chain – from the first mile to the last and everywhere in between. One of the biggest challenges for companies is that the last mile matrix is getting increasingly complex with all the different delivery channels. Big data can help organisations become better trading partners to their customers and suppliers.
Home Delivery
Outsourcing a fleet to an outside partner is the fastest way to work around that problem. Deliveries have become such an integral part of the shopping experience that the market size for last-mile delivery in North America alone is set to rise to almost 51 billion dollars by 2022. Many third-party companies also have access to a wealth of contacts and resources, which they can use to gain much better deals on insurance or software subscription and make their service fees a lot more affordable. The biggest drawback of operating an in-house fleet is surely the heavy upfront investment costs necessary to build it.
While information can flow directly up and down the line of communication within the external fleet, it has to flow indirectly between the fleet’s management and the company that hired it. In agreement with you, the chosen company takes over the operations and the management of the entire delivery process. Under such circumstances, it is difficult to direct your service the way you want. Even though this means raising the cost of delivery and renouncing a percentage of the delivery order, it’s a price many companies are willing to pay to get an operational delivery service within a short space of time. At the other end of the scale, operating an internal fleet provides you flexibility around the delivery component.
How to avoid delivery scams
It gives you complete control over how you operate and manage the delivery service. This can be very useful when you want the freedom and flexibility to build a deep relationship with customers and provide a quality of service that’s consistent with your brand. Let’s face it, creating a delivery fleet from nothing is an expensive venture. You need to buy vehicles and equipment, hire staff and cover payroll, build a supply chain, and automate the process using digital logistics software.
Exotel's API documentation and implementation process is extremely simple and easy to follow. We use other cloud telephony platforms as well but Exotel gets a big thumbs-up from us for their ease of use. CEVA Home Delivery specializes in large items and large value home deliveries. As such, an adult must be home during the time of delivery to meet the driver and sign for it. Shipment records can be pulled by tracking number or phone number. However areas outside of major metropolitan cities may have a longer delivery window of 8 to 12 hours.
Location & Hours
You will receive a call approximately 30 minutes prior to your delivery. Operating external carriers may involve less risk during delivery operations. Although these costs are passed onto you as the customer, you are often protected by the agreement you originally signed which limits your exposure to anything beyond the course of normal business.
Also, look out for text or email messages that ask you to reschedule a delivery or pay a small delivery fee. These messages often look legitimate - containing official logos and using professional language. But if you click, you may download malware onto your computer that gives con artists access to personal information and passwords. If you call the number, the scammer will ask you to confirm your personal details, including your name, address, and possibly even your credit card information.
It also means that you have to rely on the contractor to maintain your standard of service. Sure you can bind them to an SLA, but without direct oversight, you cannot know whether their staff are making mistakes or delivering the same quality your customers are accustomed to. Failed deliveries, misplaced or wrong orders, late arrivals, or damaged products en route are also often covered in some way, shape or form as part of the service.
If you don't remember ordering anything that needs to be delivered, the caller may try to convince you the package is a gift from a friend or relative. According to BBB Scam Tracker reports, the callers are often friendly and professional, making the scam harder to spot. You will receive a call on the day of delivery 30 minutes prior to your delivery. What’s the right choice for your business, may not be the right choice for your competitors. As miscommunication between operators grows, harmony and teamwork are reduced within the fleet. All of these situations are usually covered by the provider’s insurance policies, which cover everyone and everything involved during drop-off.
Having an internal delivery fleet means operating a delivery service independently by using a dedicated in-house staff and a private fleet of vehicles to deliver all products or services to customers. Having an outside delivery fleet means outsourcing your last-mile delivery activities to a dedicated third-party service provider. The hired company is then responsible for delivering your products or services directly to the customer using its vehicles, equipment, facilities, and staff to do it, in return for a fee. For example, earlier this summerWalMart piloted a schemein which some of their store staff could earn extra cash by delivering packages to customers on their drive back home.
And the puzzle isn’t getting any simpler, with companies deploying different tech platforms and using multiple fleets and 3PLs throughout their supply chain. With ecommerce sales reaching $23 trillion in annual sales worldwide, customers are relying on better and faster deliveries for all sort of goods and services. Contact your online retailer for options on changing your delivery service level.
Freedom and Flexibility
The new service is part of the company’s overall five-year expansion of its delivery offerings for DIY and Pro customers. On the other hand, there are a host of logical reasons that can justify the human, financial, and intellectual capital required to build a private fleet, then it can be a worthwhile investment for that particular company. Handing over part of your business to a third-party always involves relinquishing at least some control over those operations. Despite the attraction of low initial capital requirements and fixed costs, outsourcing your logistics operations, especially with a stable and predictable volume and revenue base, can erode your operating margins.
And although it might look like a good choice at first, there is a lot to consider when entering the On-Demand landscape. The world is changing fast, and it is key to be able to rapidly react delivery logistics trends, industry changes and to new technologies that we might not even have heard of yet. So those companies that stay with their finger on the pulse and with an open mind when it comes to rethinking the way they work, will be the ones that succeed in the long run.
No comments:
Post a Comment